PlateLens emails: preferences and unsubscribe
PlateLens sends emails to help you get started, build the habit, get back on track after a break and celebrate your milestones. They come from hello@updates.platelens.app and go to the email address of the Google or Apple account you use to sign in. Every email has a Preferences link and an Unsubscribe link at the bottom.
Which emails you receive
Getting started
A welcome after you set up PlateLens, and a few reminders while your profile or your first logged meal is still pending. If your profile is complete but you have not logged a meal yet, occasional emails over the following months suggest an easy first meal.
Your first weeks
Short tips after your first logged meal, such as how to correct an estimate in a sentence and what your first week of logging shows.
When you stop logging
If you stop logging, emails help you start again with one meal: quick ways to log, a note from your coach or a small challenge. They come more often at first and then further apart.
When you come back
When you log a meal after three or more days away, a few emails during your first week back help you keep going. After a break of a month or more, they continue for about a month.
After a long time away
If you have not logged for a long time, you receive about one email a month. Some accounts that have been inactive for a while first receive a short welcome-back series of three emails.
Milestones and your league
When you reach 10, 25, 50, 100, 200 or 365 logged days, an email celebrates the milestone that evening. If you log regularly, an email can also invite you to join your weekly league or to add someone you know to it.
Key moments of the year
If you have not logged a meal in the last month, an email at New Year and, depending on your country, at the start of summer, the return to your routine, Ramadan or Eid suggests an easy way to start again. If you log regularly, an email before a holiday period, such as the end of the year or summer, shares ideas to keep logging while you are away.
News and announcements
If you have not logged for a while, an email can tell you about a new PlateLens feature available on your phone or on the web, and each feature is announced to you once. Occasionally, PlateLens also sends an announcement or a newsletter, such as a new article from the blog.
Your anniversary
On the anniversary of your account, if you have not logged for a month or more, an email marks the date.
Which emails you get depends on what you have done in the app, so not every account receives every email. Logging a meal stops the emails that asked you to log one, and the options in Preferences can reduce them further.
Emails in which your PlateLens coach writes to you show your coach's name next to PlateLens as the sender; the others show PlateLens. Emails use the language of your PlateLens profile: Spanish if you use PlateLens in Spanish, English otherwise.
PlateLens sends these emails between 8:00 and 21:00 in the time zone of your PlateLens profile, with a maximum of one a day (two on the day you log your first meal) and at least three hours between them.
Answer a question with one tap
Some emails ask a short question, such as what got in the way or which meal is easiest for you to log, with a button for each answer. Answering is optional: if you skip the question, nothing changes.
- Select the answer that fits you in the email.
- On the page that opens on mailing.platelens.app, select Confirm.
- A short reply confirms your answer.
Your answer only adapts the emails you receive later. It does not change your goal or any setting in the app. Some answers, such as one idea a month or a 3-month pause, change how often you receive emails, just like the same options in Preferences. To change your answer, select a different one in the same email. Answer buttons work for 90 days after the email was sent.
Change your email preferences
- Open any PlateLens email.
- Select Preferences at the bottom, or Choose here in the last line of the email.
- On the page that opens, select an option. Each choice is saved as soon as you select it.
How often
Usual frequency is the default. Once a month sends at most one email every 30 days, without the milestone, league and holiday emails or announcements. Only at good moments sends only the emails for key moments of the year, such as New Year or the return to your routine, your account anniversary and news about new features.
Pause for 3 months
No PlateLens emails until the date shown on the page. Select End the pause to receive them again sooner. After the pause, emails continue at the frequency you chose.
Unsubscribe from all PlateLens emails
Stops every PlateLens email to this address. If you unsubscribed earlier, the page offers Receive PlateLens emails again instead.
The preferences page opens on mailing.platelens.app in the language of the email. You do not need to sign in.
Unsubscribe in one click
If your email app shows an Unsubscribe button next to the sender, as Gmail does, you can use it: it unsubscribes you in one step.
You can also select Unsubscribe at the bottom of any PlateLens email and then Unsubscribe on the page that opens.
Unsubscribing stops every PlateLens email to that email address. PlateLens checks your choice right before sending each email, so a scheduled email that has not gone out yet is not sent. An email that was already on its way when you unsubscribed can still arrive. Your account, your data, the app and its notifications do not change.
To receive PlateLens emails again, open Preferences in an earlier PlateLens email and select Receive PlateLens emails again.
Your email data
PlateLens decides and sends these emails from its own systems, and Amazon SES delivers them. Your email preferences, your answers and the list of emails sent to you in the last 90 days are part of your PlateLens account: they are included when you export your data and deleted when you delete your account.
When you delete your account, PlateLens keeps a keyed hash, a coded fingerprint, of an address that unsubscribed, bounced permanently or reported an email as spam, so that it does not email that address again. The hash is not your address and is not linked to any account. If you later create a new account with the same address, PlateLens emails stay off for it; contact Support if you want them back.
PlateLens does not track whether you open its emails. It notes when you select a link in an email, only to judge whether some emails are still relevant to you. The Privacy Policy lists everything that is kept and for how long.
If PlateLens emails do not arrive
- Check your spam folder and, in Gmail, the Promotions tab.
- Check the email address of the Google or Apple account you use to sign in to PlateLens. If you chose to hide your email when signing in with Apple, your PlateLens account uses the private address Apple created for you instead of your usual email address.
- If you unsubscribed, paused emails, or chose Once a month or Only at good moments, open Preferences in an earlier email to change it.
- If the preferences page says that PlateLens can't send emails to your address, it is usually because an earlier email to it bounced or was reported as spam. Contact Support to turn emails back on.
- Remember that emails follow what you do in the app: an account that has already logged meals no longer receives the getting-started reminders.
If a link in an email does not work
- "This link can't be used": use the same link in a more recent PlateLens email, or contact Support.
- "This link has expired" after you select an answer: that answer can no longer be saved, for example because the email is more than 90 days old. Nothing else changes.
- The page only offers to unsubscribe: that link cannot change the preferences of your current account, for example because the email went to an address your account no longer uses or to an account that was deleted. You can still stop PlateLens emails to the address that received it. To change your preferences, use the link in a more recent PlateLens email.
If something still looks wrong, contact Support with the approximate date of the email and the address that received it. Do not send passwords or authentication codes.