Use 3D Body Scan

Updated October 3, 2026

Open + → Wellness → 3D Body Scan in the mobile app. The scanner guides you through phone placement and a turn, then uploads the selected images to PlateLens’s server, which builds an interactive body model and calculates your measurements. Keep the app open with an internet connection until the upload finishes. After that you can leave: processing continues on the server, the finished scan is saved to More → 3D body scans automatically, and PlateLens sends a notification when it is ready.

Start with the example, then confirm your details

1. The opening screen shows a violet torso illustration with chest and waist contours. Its masculine or feminine appearance follows the sex in your profile. This illustration introduces the scan; it does not show your body or personal results. Choose Get started to open your scan details.
2. In Your details, review the sex, height and weight filled from your profile. Tap the selected sex to change it; tap a number to type or drag it to adjust. Tap its unit to choose another. The privacy note below explains that scan photos are securely processed on our servers and automatically deleted after processing. Complete any missing details. The form starts with your account’s unit preference. Height and weight have their own unit controls: cm, in or ft + in for height, and kg or lb for weight. Values show one decimal, with whole feet. Switching units does not round or save your original profile value.
3. Choose Continue to open Set your volume. Use the slider or the phone’s volume buttons, then listen to the sample instruction. The phone’s media volume must be at least 40% before you can continue; this changes the phone volume, not a separate narration level. If its volume cannot be read, choose Try again. Allow camera access when prompted. PlateLens checks available storage during preparation and explains any permission or storage problem before the guide starts.
4. The guide plays continuously through three chapters: clothing and posture, phone placement, then the clock turn. Photos, synchronized captions and an animated clock accompany AI-generated narration in English or Spanish, matching the app language. The clock chapter explains the movement; the actual countdown and camera confirmation happen during capture.
5. The image, captions, timeline and controls work as one player. Use Pause or Play; Restart returns to the beginning of the guide. The timeline covers all three chapters. Drag its dot to revisit an instruction: the audio pauses while you drag, and the image and caption follow the position you select. Releasing resumes only if it was playing before the drag. On your first guide, you can move forward only as far as you have already heard. Use Enlarge image on the preparation photos for a closer look; the guide pauses while the image is open. Open Audio to adjust the same phone media volume or choose View transcript for the written instructions.
6. At Set up your phone, the placement photo shows a phone supported by a mug on a table. Use a firm support at waist height, with the screen and front camera facing you and the camera unobstructed. The large live level shows what to adjust, then fills a ring while checking three seconds of stability. There is no extra spoken countdown here. If the scan cannot start yet, an amber notice above Start scan explains what to adjust. Tap the button for help. The help panel fits its content and keeps its actions at the bottom. Once the phone, scanner files and volume are ready, a visible Starting in 3… 2… 1… starts the positioning instructions automatically. Leave the phone in place and step back until your whole body is visible. Tap the countdown to cancel it; choose Start scan to start directly when ready. Losing the level or fresh readings restarts the full countdown after readiness recovers. Opening help or leaving the app cancels automatic start until you choose Start scan again. Changing diagnostics keeps automatic start enabled unless you already cancelled it; if the count is running, it restarts with three full seconds.

The guide’s example photos follow the sex selected for this scan. The first illustration is a grid of clothing and hair examples: green checks show suitable fitted clothing and tied-back hair, while red crosses mark loose clothing and hair covering the neck or shoulders. The same person continues through the posture and phone-placement examples, with straight arms lowered and slightly separated from the torso, and legs slightly apart. Follow this relaxed posture; you do not need to measure an exact arm angle. Suitable hair examples keep the neck and shoulders clear with a compact bun. The placement example shows a phone resting against a mug, so a special stand is not required. The grid remains visible during the preparation and privacy instructions, then changes to the posture example as the narration reaches that instruction. Captions follow the spoken audio; pausing holds the current caption and restarting returns it to the beginning. Height, weight, body model and unit changes here apply only to this scan.

Skip tutorial stays at the bottom of the guide. Complete all three narrated chapters once on this device before using it; choosing it earlier shows a reminder and keeps you in the guide. After completion, the device remembers that the guide was finished, so you can skip to the placement reminder on later scans. Skipping does not bypass camera permission, the live phone check or file preparation. You can still use Restart to watch from the beginning.

Pausing, opening the transcript or dragging to the end does not complete a chapter. Each chapter must finish through playback; the next then starts automatically. The first guide follows the portion you have heard continuously, so jumping to a later point cannot mark unheard instructions complete. If you leave the app, return and tap Play when you are ready. The volume control changes the phone’s media volume. The physical volume buttons and connected audio output affect what you hear too. The app checks the volume again before capture; if it is no longer at least 40%, adjust it in the prompt before starting. Scanner files start downloading when you open the scanner, before all profile details are complete, continue in the background during the guide, are checked before use and stay on the device for reuse. An internet connection is needed for missing files.

After Start scan or its automatic countdown, the live camera opens with a large reference outline over the image. A short spoken introduction asks you to face the camera, copy the pose and follow the directions for twelve photos. Follow the current feedback to move closer, move farther away or adjust your arms and feet. The reference guides the starting pose until the first photo; the tutorial contains the longer explanation. The first photo countdown waits for the instruction to finish and the current checks to pass.

The phone downloads the files needed for live body detection and capture guidance. The reference bodies used to calculate a new scan stay on the server. Keep enough free storage and use a stable connection. Files are checked before use and reused on later scans; an interrupted or damaged download is never used as a model. If preparation fails, the app explains whether the problem is storage, connection or file integrity. Acknowledge the message to close the scanner, resolve the cause and open it again.

The high-resolution silhouette model used for final analysis stays on PlateLens’s server; the phone does not download it. The phone still runs the models needed to guide the capture. Devices without compatible depth can complete the scan using images alone.

Position the phone and your body

The live camera view helps you keep your whole body in frame. Start approximately in the centre to leave room for your turn. Leave a little space between your head, hands and feet and the image edges. The guide uses visible body points to check framing. Small sideways movements while turning are allowed; your head, arms and feet must remain inside the image. You do not have to keep your hips exactly centred at every position. On iOS, follow the framing guide, level, clock and current instruction. On Android, a detected outline can also appear when it can be aligned with the preview. If an outline disappears or an analysis message says to wait, hold your position and follow the current instruction. A missing or outdated outline is not confirmation that the frame is ready. Leave the phone on the same support throughout the scan. If the app reports that it moved, set it up again and restart the scan.

Before the first capture, a large outline over the live camera shows the starting pose, on both iOS and Android. Copy the relaxed arms and separated feet; your body does not need to match the outline’s shape or size. When the app can see your pose clearly, the outline follows your position while keeping its reference proportions. It remains available through the first countdown while tracking is reliable, and is removed after the first photo.

The app checks each arm and the spacing of your feet separately. The reference outline is bright red while the pose needs adjustment and turns green when the starting pose checks pass. Before your position is detected, the outline is a neutral posture example. Between detections, the outline keeps the position and colour of the last completed check. If a new check cannot see your body, or the detector stops returning usable results, the last outline stays in a dim neutral tone. It follows you again after consistent detections return. On Android, position and checking instructions appear below the camera, leaving the phone level unobstructed. On a slower phone, keep the requested position while the app checks the photo. The reference can remain green during that wait; its colour does not authorize a photo. The guide confirms a turn correction with consistent observations before changing the spoken direction. The voice tells you which arm to move away from or closer to your body, asks you to straighten an overly bent arm a little, or asks you to separate your feet. Make one adjustment at a time. If several parts need adjusting, the guide finishes one instruction and checks what still needs attention before speaking again. The large on-screen text keeps the same instruction you are hearing. Leave a little space around your body; a small framing change while turning does not require returning to the initial position, but your head and feet must remain inside the image. A correction already being spoken can finish before the countdown starts. This posture example is for the initial front-facing position.

After the first capture, follow the clock directions and keep your arms relaxed in the same pose. The app can ask you to lower or straighten an arm if it detects a persistent change in a clearly visible front or back view. It does not judge a hidden arm by the same frontal checks when you turn sideways. A green posture outline does not replace the framing and phone checks. A brief uncertain pose reading does not add another spoken instruction. If a pose problem is confirmed during a countdown, that count stops and starts again after the checks pass. Captures already completed are kept.

On iPhone, the scanner automatically prefers a full-frame 4:3 camera format when available. The live preview shows the complete captured area, with empty space around it when needed. Keep your whole body within that image. Photos are sent as high-quality JPEGs at their original resolution to reduce transfer size. Higher-resolution captures can still require more phone memory, storage and transfer time. Previously saved scans keep their original measurements.

On Android, the preparation tutorial keeps your screen awake while it plays. Pausing the guide restores your phone’s normal screen timeout. If you lock the phone yourself or switch to another app, the guide pauses; return to PlateLens and tap Resume to continue from the last displayed position in the same chapter.

Follow the clock and let the camera capture

1. Start facing the phone at twelve o’clock, with your whole head and both feet visible. Follow the framing instructions. As soon as your position passes the checks, the voice starts 3, 2, 1. Keep that position until the camera sound. Wait for the next direction before moving again.
2. When you hear Turn to one o’clock, turn a little to your right toward that position, then stay there. After the camera click, wait for the next requested position. The clock gives approximate directions; you do not need to calculate an exact physical angle. The guide takes one photo at every clock position: twelve, then one through eleven. It does not skip a position because a nearby perspective was already captured. The counter shows your twelve base photos; retakes and additional views do not increase that count.
3. At each stop, the app checks your current position before confirming it. Finishing the countdown alone does not complete a position. If the screen asks you to keep holding while it checks, remain still until the confirmation or a new adjustment instruction.
4. The app selects HD frames from the camera’s video stream during the turn, keeps the preview visible and keeps a distinct HD photo for each of the twelve positions to build the model. It checks framing and turn direction on smaller copies of the same JPEG photos that will be uploaded, then sends the selected HD images for final analysis on PlateLens’s server. You do not need to press a shutter or confirm a turn yourself.
5. After capture, the app may ask whether to add this scan’s weight to your weight history, then uploads the selected images. Keep PlateLens open and connected to the internet until the upload finishes. While PlateLens stays in front, the screen stays on until the upload is done, also after Continue in background; locking the phone or switching to another app pauses the upload until you return to PlateLens, where it continues where it stopped. The server then builds the model and calculates the measurements, and the finished scan is saved to your account automatically.

Follow one instruction at a time. If the voice asks you to turn back, follow the stated direction and keep that position while the app checks it. The next spoken 3, 2, 1 starts only when the current checks allow it; there is no extra mandatory “Hold still” stage. Between normal positions, the guide checks for a visible change in your torso since the previous photo, consistent forward direction and a stable hold before starting another count. Reaching the requested clock does not require a fixed extra turn. A changed angle estimate alone is not enough to start the count while the torso image remains unchanged. A short prompt asks you to turn a little more or settle if needed. Before the count, the guide also checks that the photos already kept cover the part of the turn you have completed. It may ask for a small turn forward or back to fill a gap; your completed photos are kept and you do not need to aim for an exact angle. If a confirmed framing problem replaces a turn instruction, the voice follows that problem. A short correction finishes before the next countdown, even if one new reading briefly improves. The screen keeps the instruction you are hearing. Repeated reminders are spaced out. During a requested turn, a brief motion reading does not immediately trigger “stay still”. The camera click confirms that a photo has passed the capture checks and been kept; the next direction can begin while that click finishes. Small variations or one suspicious angle reading do not trigger a correction on their own. If a problem persists across new images, the count stops and the app tells you what to correct. The guide checks the views actually retained around the body, including the front, profiles, back and intermediate perspectives. Repeating almost the same view does not complete another required perspective. If usable views are missing after image checks, the app does not show a measurement result. The clock is a guide, not a measurement of your exact physical angle. To stop the scan, use the back button and confirm that you want to leave.

If the current photo needs repeating, the voice says “Let’s try this photo again” and keeps your completed photos. If a position cannot progress, the guide stops with a clear explanation and asks you to return to the phone to try again; it does not repeat instructions indefinitely. If a base photo is missing after the turn, it identifies the photo to retake by its clock position. A separate explanation introduces an additional perspective only when all twelve photos are present but more coverage is needed. If a framing or posture correction cuts that explanation short, you hear the reason again before the route continues. Follow the stated direction; when it asks you to pass twelve o’clock, keep turning without stopping there. The route and destination instructions finish before the countdown. PlateLens requests at most two recovery positions, with up to 45 seconds for each; repeating a countdown does not restart that time. If it cannot collect enough information, it asks you to return to the phone and offers a retry, without showing incomplete measurements. Once capture is complete, the processing screen opens while the voice tells you that you can return to your phone. The server still checks the final body-model fit and measurement quality; finishing capture does not guarantee a measurement result. Keep PlateLens open until the upload finishes.

The processing screen follows your scan with one continuous progress bar. During upload it asks you to keep PlateLens open. After the server receives your scan, you can leave the app. Waiting for processing has its own status; once processing starts, the title stays Processing your 3D scan. The current phase describes real work: analysing images, defining the body silhouette, aligning views, refining your 3D scan, calculating measurements and preparing results. Estimated progress combines upload bytes and completed processing stages; it is not a countdown or a promise of time remaining. If processing takes longer than usual, the screen says so. When the scan is ready, the open processing screen shows your saved scan directly.

You do not have to wait on this screen. Continue in background opens your scan list, where the same scan appears under In progress. Keep PlateLens in front until the upload finishes; locking the phone or switching apps pauses it until you return. After upload, the server handles processing and automatic retries. Cancel scan asks for confirmation, then deletes the scan, stops processing and discards its images. If PlateLens cannot acknowledge the deletion, the app shows Couldn’t cancel the scan and keeps your images; try deleting again when connected. Deletion also removes a scan that finished just before the request arrived. See scans in progress for resuming uploads and deleting scans.

Explore the model and each measurement

Your scan opens in Measurements, with a large mannequin shown from the neck down. Hiding the head gives the body more room; the neck measurement remains available. Values appear above their names and connect to the actual contour with solid lines. The viewer prioritizes readable labels and shows as many as fit, arranging them for the current view. Some temporarily hide when space is limited; the table button at the top right keeps every available measurement accessible, including neck, shoulders and ankles.

Tap a measurement on the model or in the table to open its detail. You can also place two fingers around an area and spread them: PlateLens identifies the nearest available measurement as the gesture begins. Labels and their lines fade out in place as zoom starts and stay hidden while the view moves. The view moves gradually toward that area at its current angle as you spread your fingers, while its band and history appear progressively. If you release partway after selecting a measurement, the view, band and history finish opening together over about one second. Zoom stops at the detail view, even if you keep spreading your fingers; releasing there keeps the same view. The history sits over the body without shrinking the viewer. It keeps the 30 days, 90 days and All filters and Set a goal. On shorter screens or with larger text, scroll inside the panel to reach the history, filters and goal button. When a compatible reference exists, the previous value, date and change also appear; increases show + and decreases show − beside the change value.

• Swipe up or down on the body with a measurement open: up selects the next available measurement and down selects the previous one. Each selection smoothly zooms and turns toward the selected arm or leg, to the back for shoulder width, or to the front for other measurements. The order stays the same and skips unavailable values. After the last measurement, it continues from the first; moving back from the first reaches the last.
• Drag left or right: rotate around the body while keeping it upright, without tilting it forward or backward. The selected measurement stays open. You can start dragging on a measurement label or its line; a brief tap on the label still opens that measurement. You can also use Front, Side or Back to turn around the selected area while keeping its history open. Side shows the side of the selected arm or leg; for other measurements, it chooses the nearest side. Pinching keeps that angle while your fingers move.
• Pinch to zoom out: follow the same path back to the overview. Zoom stops at the full-body view without making the body smaller, and releasing there keeps that view and angle. Reverse the gesture to move back into the same area.
• Close a measurement: choose Full body, Back at the top left, or tap the viewer background. The history slides away while the body smoothly returns to a full front view. Body-fat figures and the lower summary reappear as the history clears them. Once the body stops in the overview, its labels fade back in already arranged for that view. Opening by tap and closing each take about one second. Full body is separate from the measurement sequence. With Reduce Motion enabled on your phone, these automatic transitions happen without camera travel or a sliding panel.

The same selection, zoom and measurement navigation work in Measurements and Progress. These controls also apply when you reopen an existing scan. They change the view only; your saved shape and measurements are not recalculated or changed.

In Measurements and Progress, the torso or another arm or leg that covers a selected contour can gradually become partly transparent as you zoom or turn. This includes hands and fingers in front of a thigh, and the torso or opposite arm when viewing an arm measurement from the other side. The selected region stays solid; a nearby limb stays opaque when it does not cover the visible contour. If the scan lacks the contour data needed to identify those parts safely, they stay opaque.

The overview always shows Measurements, Progress, Side by side and Overlay. If there is no compatible scan to compare, tapping a comparison tab shows Another body scan is needed and keeps Measurements selected.

In the scan list or model viewer, tap … → Display unit to switch directly between cm and in. The menu stays open and shows the active unit. Menu selections provide subtle haptic feedback when it is enabled on your phone. This choice starts with your account preference, is remembered for your account on this phone and applies across the scan list, viewer and scan PDF exports. Changing units in the viewer also updates the list when you go back, and opening another scan keeps that choice. It does not change your account’s general units or saved measurements. The same menu offers all measurements, PDF export and sharing an image. The reset icon above the body restores its front view, starting zoom and position in Measurements, Progress, Side by side and Overlay. Both bodies reset together in Side by side. Share image creates a vertical 1080 × 1920 image with the full body, available measurements, body fat when available, capture date and PlateLens branding. It always shows the whole body, even when you share from a zoomed measurement. Progress and Overlay preserve the comparison mode with both dates; Side by side includes both full bodies and a measurement table. The image uses your selected cm/in units and can be saved or sent through the phone’s share menu, including compatible social apps. Its temporary file is deleted when sharing finishes; a copy you save or send remains with its destination.

Body fat appears beside the lower body, with its change on the other side when a compatible reference exists. Tap the body-fat value or its table row to open its history and goals over the full-body view, without zooming into a region or changing the body’s angle. Body fat is separate from the up/down measurement sequence and cannot be selected by pinching. BMI, weight, sex and height for this scan appear below. The table distinguishes upper waist, lower waist and hips; tap each to see its contour. An unavailable value shows a dash, never an invented zero. Measurements are estimates; passing the fit checks does not guarantee accuracy.

What is saved or changed?

When processing finishes, the server saves the scan to your history with its measurements, finished 3D shape and private reconstruction data. You do not need to confirm it, and leaving the app does not lose it. Saved scans retain the finished shape and private reconstruction data together; deleting the scan or account removes both. Reconstruction data is accessible only to the server, not included in the diagnostic ZIP or the account export.

The uploaded capture file contains the selected images and any enabled compatible depth. It is private, temporary and used only for processing; it is not part of your saved scan, account export or another feature. PlateLens keeps it while the server handles automatic retries, then deletes it when the scan is ready, fails definitively or is deleted. An unfinished upload expires and its temporary file is removed.

Editing the scan details does not change your account height or body-model preference. Saved values stay as recorded when you reopen a scan or generate its PDF. In the app and PDF, each available contour follows the measurement method recorded for that scan.

After capture, you can also add the weight entered for the scan to your weight history: choose Save both or Scan only. The app does not ask if that same weight is already recorded on the same day in your account’s time zone. A different weight that day can be added without replacing the earlier entry. The weight is added when the scan is saved, so a cancelled or failed scan adds nothing. Deleting a scan later does not delete a separate weight entry.

Open More → 3D body scans to view saved scans, reopen a model, compare two scans or follow any available measurement over time. Saved scans show their date and time. The customisable Home card shows your latest scan and rotates through measurements, with upper-body artwork matching the sex in your profile. Swipe left or right to choose a measurement; this pauses automatic rotation for that visit to Home. Tap the card to open all scans, View my scan to open the latest, or + to begin another scan. While a scan is uploading or processing, the card says so. If you have no saved scans, the card opens the scan section with an option to begin. The scan section is one chronological list, grouped by month, with Latest on the newest scan. A scan that is still uploading or processing, or that could not finish, appears above it under In progress. Each card shows its date, time, body fat, lower waist, chest and hips. When an earlier compatible value exists, its signed change appears beside the measurement; body-fat differences use percentage points. The comparison date is shown on the card. Open … → Filter scans for all time, 30 days, 90 days or one year. The filter changes which scans appear, not which earlier compatible measurements can serve as references. … → Display unit switches cm/in, including when you open a scan from the list. Scroll down to load older scans in groups of twenty. Returning from a scan keeps your place in the list. Swipe a scan card to reveal Delete; confirmation is required, and a failed deletion keeps the scan available. The + button starts another scan. … → Compare scans switches the same list into selection mode. The two most recent compatible scans in the visible history are preselected. Deselect either one to choose another, then check the Before and After dates and tap Compare. Cancel stays in the list. You need two completed, compatible scans; widen the date filter or load earlier scans if needed. Selection does not download 3D models or change saved data.

Inside a saved scan, … → Compare with… opens a compact chooser over the visible body. That scan stays selected while you choose its partner. The chooser shows dates, times, body fat and weight, supports period filters and loads twenty records at a time. The panel keeps the same height while loading or changing periods; longer lists scroll inside it. When editing a comparison, selected dates remain available even outside the current period. Opening a scan still selects its previous compatible reference automatically when available; tapping its reference date opens the same chooser.

A confirmed comparison opens Progress to show the map of measurement changes. Choose Side by side to see the earlier scan on the left and the newer one on the right. Comparison uses the same compact viewer and controls as a saved scan. The newer scan’s date is below the title, and the reference date appears beside Compared with. Tap that reference date to replace either scan, then confirm with Compare; cancelling keeps the current pair. The viewer keeps its title, tabs and selected dates in place throughout opening, with one loading state until the initial view is ready. Saved scans open in Measurements; comparisons show Preparing comparison… before revealing Progress. You can go back during loading or retry if it fails. Progress can open using the reference measurements while its body continues loading. Side by side and Overlay wait until the bodies they need are ready. The loaded bodies are reused when switching between Measurements, Progress, Side by side and Overlay. Going back restores the list's position, filter and display units. The sign always describes change from the earlier scan to the newer scan. Bodies retain the same physical scale. The table button remains accessible in every mode. Positive changes appear in red with + and negative changes in green with −; these colors indicate direction, not a health judgment.

Progress shows percentage changes in compatible circumferences on the compared body: teal for decreases, amber for increases and grey for no change or no comparable measurement. Its scale stays fixed from −5% to +5%; larger changes use the endpoint color. The table keeps the actual values. The colors follow measurement regions, not the distance between the two body surfaces, and do not identify fat or muscle. Shoulder width and body-fat percentage are not colored circumference bands. Changing cm/in does not change the colors; body-fat changes in the table use percentage points.

A dash in a comparison does not mean zero. If a measurement uses a different definition or method, both saved values remain visible with the reason instead of an invented change. For example, two shoulder circumferences recorded with different measurement methods are not combined into a delta or a color band. With no comparable contours, Progress explains that the map is unavailable.

… → Export PDF offers the individual scan or, when a compatible reference exists, a comparison. The individual PDF contains only that scan. The comparison includes both lavender bodies, dates and times, all measurements and a front/back Progress page. Body illustrations use lavender meshes on white or light backgrounds for printing. They show the body from the neck down when a usable neck contour is available; otherwise, the full model is shown. This presentation also applies to period PDFs and body-scan sections in Reports. The PDF is not stored on the server. Its temporary app copy is removed when you close the PDF preview, after any active share finishes; a copy saved to Files/iCloud remains there. In Reports, scans from the selected period include trends for every available measurement. With images enabled and at least two compatible scans, they also include Progress between the first and last of that compatible set, with both dates identified. A saved scan’s menu includes Delete scan, with confirmation.

On mobile, Export PDF opens the same compact progress dialog used by Diary reports. It shows the current phase and estimated progress while preparing the report. Choose Cancel and confirm to stop the export; your saved scans and measurements stay unchanged. A cancelled export does not open later. When the PDF is ready, the dialog closes and its preview opens, where you can save or share it. If generation fails, use Try again. Keep PlateLens open while exporting. Generating a PDF does not consume a scan allowance.

Saved scans keep their measurements and finished 3D shape in your private account. Opening one loads that saved shape; it does not calculate your measurements again. Goal previews and comparisons use the same saved shape. The app keeps recently opened shapes temporarily in memory, clears them on account changes and does not keep a separate personal model library on disk. Downloaded models for the live capture guide remain on the phone for reuse. Before a scan, PlateLens checks the required files and downloads only those that are missing or damaged. Model updates are selected through app updates; the scanner does not replace valid models automatically from an online catalogue. A separate local marker remembers that you completed the guide; it contains no scan data and is shared across accounts and languages on that device. Deleting a saved scan requires confirmation and removes its saved scan data from your account. Account data exports include saved scans, and deleting your account removes them too.

Processing shows one overall progress indicator across image analysis, model building and measurement calculation. The percentage estimates completed work, not seconds remaining. Diagnostic preparation has its own indicator before the upload.

Your scan allowance

Each plan includes a number of completed scans per period, and Premium lets you scan more often than the free plan. See pricing for what each plan includes. The allowance counts scans that finish. A scan that fails or that you cancel does not use it. Deleting a saved scan does not give the allowance back, so delete a scan because you no longer want it, not to make room for another.

PlateLens checks the allowance when you start: on the opening screen of the scanner, from + in your scan list and from the Home card. When the allowance for the current period is used, the app tells you so before you set up the phone. On the free plan, the message says the free allowance for this period is used, states what the free plan includes and that Premium lets you scan more often; from + in your scan list and from the Home card it has a single OK, and tapping OK or closing the message opens the Premium offer, while the scanner’s opening screen shows a Become Premium button instead. On Premium, the message shows the date your next scan becomes available and explains why: body changes do not show from one day to the next, and real progress builds up over weeks, so scanning more often adds noise rather than information. Periods follow your account’s time zone. While PlateLens checks the allowance after you tap + or the Home card, the button stays dimmed and a second tap does nothing. If the allowance is used up by the time the scan is sent, the processing screen shows the same message. Server processing retries happen automatically and do not create another scan.

Only one scan can be in progress at a time. If one is still uploading or processing, starting another shows A scan is already in progress with View progress, which opens your scan list.

Scans in progress, retries and notifications

Open More → 3D body scans to follow a scan you left. Under In progress, Scan in progress shows the current step and the same progress bar as the processing screen. The list updates on its own; pull down to refresh it. Each row shows the date and time of the capture, not when the scan was sent or finished. When the scan is ready it leaves this section and appears as your latest saved scan.

• Resume upload: continues an interrupted upload from the part the server already received, on the same phone. Returning without closing PlateLens resumes it automatically. Each account keeps its own pending upload; another account neither sees nor removes it.
• Retry upload: appears after a connection problem while sending the capture and continues where it stopped.
• Automatic processing: the server retries temporary processing problems. The same row shows its state and progress until the scan is ready or cannot finish.
• Scan again: starts a new capture after a scan cannot finish. The failed row explains the reason. You can delete it yourself or let automatic cleanup remove it after its retention period.
• Delete: swipe the row and confirm. Deletion works while uploading, processing or saving, and for finished or failed scans. It stops ongoing work and removes the scan and its images. Your phone keeps its upload copy until PlateLens acknowledges deletion. Deleting a finished scan does not return its allowance.

Incomplete scans are removed automatically after 48 hours from when PlateLens first registers the scan on its server. This includes failed attempts and existing incomplete scans. Retrying does not restart that period. Cleanup runs periodically, so the row may remain briefly after the deadline. Completed, saved scans stay in your history. Temporary capture images are still removed earlier when processing ends or an upload expires. If an incomplete scan has disappeared, tap + in your scan list to start a new capture.

PlateLens sends a notification when a scan is ready and another if it could not finish. They need notifications to be allowed for PlateLens on your phone. They appear as usual, whether PlateLens is in the background or open on Home or any other screen. The one exception is while the scanner or your scan list is open: that screen shows the result itself, so no notification appears. Tapping the ready notification opens that scan; tapping the other opens your scan list, where the row explains what happened. The notifications never include measurements or weight.

Set and manage measurement goals

Use Front, Side and Back below the body to change the view. In a measurement, Full body returns to the overview. In the overview, the reset icon restores the starting view. Tapping a contour measurement in Measurements or Progress smoothly zooms to its area and turns the body: about 60° toward the selected arm or leg, back for shoulder width, or front for other measurements. Contour measurements highlight their area with a turquoise band. Pinching preserves your current angle.

On a saved scan, open a measurement and tap Set a goal, or open … → Goals. Move the slider or enter a target in the current display units. The body preview illustrates a local shape change; it does not predict your future body or alter the scan. Body-fat goals show a percentage without a shape preview. The trend displays a dashed goal line alongside your actual scan points, even with just one scan.

You can edit one active goal per measurement or choose End goal and confirm. The Goals menu shows only active goals. Save changes becomes available only after you change the target. The separate End goal button sits beside Save changes and opens a confirmation alert. Ending removes the goal from the active list; you can create a new one. The ended record remains in account data. Saving requires a connection: if it fails, your target stays in the editor so you can retry. Length targets are stored in centimetres and displayed in your selected cm/in display unit. Account data export includes goals and their changes; account deletion removes them.

Export a diagnostic ZIP

Beside the diagnostic option, Disable TrueDepth / depth lets you compare scans using photos only. This setting stays on this phone and is fixed when a scan starts. Turn it off again to allow synchronized depth on a supported camera. Devices without compatible depth continue using photos. Depth is kept as diagnostic information and currently does not change the contour or measurements calculated by the server. The diagnostic ZIP records whether depth was requested and captured; a visible depth preview does not by itself mean that every pixel contributed to the measurements.

Before Start scan, turn on Export diagnostics if you need a diagnostic package. It starts off for every new scan. With it off, the app does not collect the diagnostic report or additional diagnostic images, prepare a ZIP, or show diagnostic export controls. The selected images and any enabled compatible depth still go to PlateLens’s server for the calculation; this switch controls additional diagnostic collection and ZIP export. With it on, the scan is uploaded, processed and saved like any other; the only difference is the ZIP the phone prepares before the upload.

The ZIP includes a report.txt file with the selected body model, entered height and weight, app/build information, timing and status messages. This text report contains no photos or account identifiers; the other ZIP entries can contain private scan images. The ZIP is not copied to the clipboard or shared with a recipient automatically.

On the processing screen or the error screen, choose Export diagnostic ZIP to open the phone’s share menu. You can save it to Files/iCloud or share it with a recipient you choose. The ZIP includes body photographs and the height and weight you entered. After capture, the app prepares one ZIP on the phone before the upload starts, with a separate progress indicator. Keep the screen open until it is ready. The Share button reuses that file; sharing the ZIP happens only when you choose a recipient. Export it before leaving the scanner: the ZIP is deleted from the phone when you leave that screen, start another scan or sign out. A copy you save or share remains in that destination.

The phone prepares the ZIP one image or data entry at a time. It builds it only from what the phone captured: its original capture images, optional depth, camera calibration, and guidance and voice timing. The server adds nothing to it and does not keep a diagnostic archive. The package keeps the exact JPEG photos sent for analysis, together with camera settings and the entered height and weight. When camera calibration is available and verified, the ZIP also preserves the original video frames before geometric correction. A ZIP is available to export only after its required contents have been retained and the file has finished writing. If there is not enough device memory or storage, required data cannot be retained, or ZIP preparation fails, the app says diagnostics are unavailable; your scan is not affected. Exporting does not add a scan to your account history.

If ZIP preparation fails, choose Export error report. This independent text file keeps the failure code and stage, app/build information, storage information when available and capture decisions, including the angles used by the guidance. It contains no photographs and cannot replace the full ZIP for replaying the measurements. Export it before closing or retrying the scanner.

If capture stops, the ZIP can include the views already retained, up to three recent images and a trace of the position checks. The ZIP is written before processing, so it never contains measurements.

Diagnostic mode also keeps a bounded sample of rejected guidance images and the first valid recovery, with detected body points, angles and rejection reasons. These smaller guidance images are separate from the selected HD images used for the model. It does not record every failed frame; size limits and missing samples are reported in the package. These extra guidance samples remain on the phone unless you export and share the ZIP.

If the scan cannot continue

• Fit could not be verified: no result is shown. Check the entered height and weight, review your clothing and framing, and retry. Export the diagnostic ZIP first if you want to investigate the failure.
• Preparation or storage: read the specific cause, then acknowledge the message to close the scanner. Check your connection or free device storage as indicated and open the scanner again. Files already checked can be reused.
• Camera access: allow camera access in the prompt, or check PlateLens’s camera permission in the phone’s Settings. Return to PlateLens and retry.
• Position or frame: replay the guide, improve the lighting and make the specific adjustment shown on screen. Keep your whole body visible while analysis catches up. If the phone cannot keep up and the scan stops, follow the restart prompt.
• Phone moved: place it upright on a steady support and restart. Do not continue the same scan after moving the camera.
• Voice or guide playback: open Audio and check the phone’s media volume and connected audio output. Before starting, the volume must be at least 40% and readable by the app. Use the sample to check that you can hear it from where you will stand. Pause or restart the guide as needed; open View transcript for the written instructions. If voice guidance reports an error during capture, retry the scan.
• Connection failure during the upload: restore your connection and choose Retry upload on the processing screen or in your scan list. The upload continues where it stopped; you do not need to repeat the turn. If PlateLens was closed, open More → 3D body scans and choose Resume upload on the same phone. If the upload expires, capture a new scan.
• Scan not completed: the row and the processing screen explain the reason. Temporary processing problems are retried automatically. If the scan cannot finish, choose Scan again to capture new images or delete the failed scan. A scan that did not finish does not use your allowance.
• The scan is taking longer than usual: the server can need extra time to start or can be busy. You can leave the screen; the scan continues and you receive a notification when it ends. The server handles temporary failures automatically; if it still cannot finish, the scan shows the reason.
• Cannot start a scan: either another scan is still in progress (choose View progress) or your scan allowance for this period is used. Starting many scans in a short time also pauses new scans until the date and time the message shows.
• No notification arrived: allow notifications for PlateLens in the phone’s Settings. They are not shown while the scanner or your scan list is open, where the screen shows the result itself. The scan is saved either way; find it in More → 3D body scans.
• 3D view unavailable: the screen keeps the calculated measurement list available even if the model viewer cannot open.

For saved scale-weight entries, see weight and goal weight. If a problem persists, contact Support with the phone model and the message shown. You do not need to send body photos to describe the issue.